If you are unhappy with your university experience, you can make a formal complaint. You can complain about wrong
information, staff behaviour, poor service, the way a course is run, or if the University didn’t follow
regulations properly.
If you want the problem resolved less formally, you can go through the Conciliation process, or speak to your
Course Rep.
The University's regulations say that complaints made more than 3 months after the event won’t be
considered in most cases. If you have questions about this, talk to a member of Your Advice Service .
Tips for writing a complaint:
- Open by describing the problem (a timeline of events can be useful)
- The writing should be clear and polite
- Do not use rhetorical questions
- Close with the outcome you want
- Include any evidence that supports your complaint, like emails or letters
If you're struggling to write your complaint, download our complaint template
here.
How we can help you:
Your Advice Service is happy to proofread complaints before you send them and to help you move to the next stage
of the complaint process if you are unhappy with an outcome. We can also discuss your complaint with you before
submitting it, to explore if a complaint is the best option for you and explain how the process will work.
You can contact Your Advice Service by completing our online enquiry form.